Arkansas Children's Hospital  
Getting Starteed with CareHub

**To access patient information or use ANY of the activities on the CareHub system, you must first get a user account, then you will be directed to add a patient to your account.


Click on any of the questions below for help:

  • Can anyone see patient or personal information?
  • Help, my chat with a patient isn't working!
  • I uploaded music, but can't listen to it!
  • Setting Up Your Account-What to do first
  • If you have other questions that aren't addressed here, please contact the CareHub team and we will be happy to help you: CONTACT CAREHUB TEAM


    Q:  Can anyone see my personal information or see any patient's information?

    A: Anyone can set up an account, but a Patient's Guardian will have to give you access before anything is viewable for a specific patient. Only the parent or guardian on the account has access to specific patient information such as next appointments and bills.

    There are 4 types of accounts:
    * Guardian
    * Patient
    * Family
    * Friend

    Guardians will have to set up access first. They have to know some specific information about the patient for security. Guardians have access to all of the CareHub activities, patient information, appointment data, tv settings, user management, usage and the ability to view/pay bills online. Guardians also grant/approve access and actions of all visitors for their patient.

    Patients, Family and Friends will set up an account (using the patient's name and birthday) and the account Guardian will approve access. Each of these levels will have access to different things based on what the Guardian decides.

    Some of the functions, like Online Chat with the Patient are only available if the patient is staying at ACH.

    Q:  I can't chat with a patient, the chat doesn't seem to be working.

    A: Chat is one of the features where the patient MUST be at ACH to use the chat on the CareHub system. If the patient you are trying to chat with is not currently in the hospital, you cannot chat with them. The parent/guardian on the account also has the ability to turn off features like the chat for their patients.

    Q:  I uploaded music, but I can't listen to anything!

    A: All uploaded music is available IN the patients room from their bedside CareHub system. Patients cannot listen to thier music from their home computers, only in their rooms at ACH.



    If you have other questions that aren't addressed here, please contact the CareHub team and we will be happy to help you: CONTACT CAREHUB TEAM Arkansas Children's Hospital

    Setting Up Your Account - What to do first...

    To access patient information or use any of the activities on the CareHub system, you must first get a user account, and then add a patient to your account. 

    Create a NEW Account Now!

    Anyone can set up an account, but a patient's Guardian will have to send you an invitation to join CareHub or give you access before anything is viewable.

    Here is some help and information to set up your account...

    There are 2 ways to set your account up with a patient:
       1. Contact the patient's parent/guardian send you an invitation!
           You will get an email with login instructions.

       2. Set up an account and enter your user information.
           Next, add patient on your account by using their Kid Card # and birthdate.

    If you need some assistance click on this link: Create an Account Help Guide

      
    Arkansas Children's Hospital, 1 Children's Way, Little Rock, AR 72202-3591
    (501) 364-1100 or TDD (501) 364-1184

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