Child Life and
The Child Life and Education Department addresses the emotional, social, educational
and recreational needs of hospitalized children and adolescents. As recognized
by the American Academy of Pediatrics, Child Life programs utilize developmentally
appropriate activities to minimize stress and anxiety and to foster positive feelings
about health care. Certified Child Life Specialists acquaint
children and families with the hospital prior to admission, prepare children for
medical tests, procedures and surgeries, provide structured play opportunities
to promote normal growth and development and incorporate medical play experiences
to enhance the child's understanding of medical events. Certified Teachers
of the Hospital School Program ensure the continuation of the child's education.
Patient Activity Specialists supervise playroom sessions, coordinate
games and activities, special events and visitors for children and teens. They
also provide bedside activities for patients who are medically unable to leave
their room. Child Life and Education services are available to all inpatient care
units, clinics, Ambulatory Surgery Center and the Emergency Department.
For more information, click here.
Family Support Assistants
To meet the needs of parents of patients, Family Support Assistants are stationed
in various reception areas. They serve as a communication link between families
and health care personnel, including chaplains and social workers. Family Support
Assistants provide general information for families and visitors and comfort
families during stressful situations. The duties include orienting families
to the hospital, taking messages for parents and attending to their basic physical
needs (showers, laundry, overnight accommodations, etc.). Contact 501-364-1247
ACH recognizes the importance of patients and families being able to communicate
with the health care team. When families do not speak or understand English,
obtaining health care and following the health care team's recommendations may
be problematic and dangerous.
ACH Interpreter Services insures clear communication between the health care
team and patients who do not speak English well. The Interpreter Services staff
speaks fluent English and Spanish and are able to arrange interpreters for various
language needs, including assistance for those who are hearing impaired. Interpreters
are able to meet with patients and their families during their hospital stay
or when they are visiting all clinics on the main campus. Appointment times
are preferred but Interpreter Services staff will make every effort to meet
with patients, families and staff at any time. During the day Monday through
Friday, please contact 501-364-6590 to request an interpreter. For after-hour
or weekend needs, please call the Hospital Operator at 501-364-1100 to request
Interpreter Services translates into quality care for all Arkansas' children!
The Patient/Family Representative works to increase patient and family understanding
of and satisfaction with the care they are receiving. They do this by facilitating
patient/family requests, working to provide a centralized feedback system that
can observe trends and help hospital leadership recognize areas in need of alternative
procedures, supporting effective communication between all members of the hospital
team and patients and their families, facilitating resolution of patient and family
concerns. To contact a Patient/Family Representative, please call 501-364-1198.
The primary mission of Pastoral Care services is to provide for the spiritual and religious needs of patients and families. Chaplains attempt to make sure every patient/family is aware of the availability of spiritual support. Devotional services are offered every day in the hospital chapel at 9:30 a.m. Chaplains will also make arrangements to accommodate patient/family requests for specialized ministries by calling a minister of like faith, a Catholic priest, Jewish rabbi, Muslim imam, etc. Chaplains respond to patient deaths (or when death is imminent), traumas, any other crisis or event where spiritual support may be needed. Bereavement support and follow-up is provided by the department. Chaplains are also available as a resource to hospital staff and employees. A chaplain is either in the hospital or on-call 24 hours a day.
The Social Work Department provides a number of services to hospitalized and/or
clinic patients and families. All Social Workers at ACH are state licensed at
the Master's level and are specially trained clinicians in the medical Social
Work field. These trained professionals recognize the impact of illness on patients
and families and are prepared to provide supportive counseling to assist families
in coping with the unpredictability of illness. Our Social Workers are able
to link families with community resources for a number of supportive services.
Please contact the Social Work department for any of the following needs: counseling;
crisis intervention or long term support; assistance to medical staff to help
families understand and cooperate with medical treatment; evaluation, referral
and treatment of patients who are victims of physical abuse, sexual abuse or
neglect; referrals to appropriate resources and preparing families for taking
their child home. Social workers are available Monday through Friday, 8:00 am
– 4:30 pm. The department also provides Social Work staff in the evenings
and weekends for emergencies and crisis situations. The main telephone number
for the Social Work office is 501-364-1406.
For more information on the Social Work Department, CLICK HERE.